How can we help?
Most answers are below. If not, send us a message and a real person will get back to you, usually within one business day.
How-to guides
Step-by-step instructions and keyboard shortcuts for each app.
Is Boxridge software a subscription?
No. Every app is a one-time purchase. Updates within the same major version (for example 1.x) are free.
How many computers can I use a license on?
Each license activates on up to 3 of your PCs. You can remove a PC and move the license any time from your account.
What if it doesn’t work for me?
If you’re not happy, contact us within 30 days of purchase for a full refund.
How do I get my software after buying?
Your downloads and license keys appear in your account right after checkout, and we email them to you as well.
Which versions of Windows are supported?
Windows 10 and Windows 11, 64-bit. Boxridge ShiftLog runs on iPhone and Android, and Boxridge Listen on Android phones.
Is my payment secure?
Payments are handled by Stripe, a leading payment processor. We never see or store your card number.
How do I install my software?
Sign in, open My software, and click Download next to the app. Run the installer. If the app asks for a license key, use the one shown next to it in your account.
I lost my license key.
Sign in to your account; all of your keys are listed under My software. You can also use “Forgot password” if you can’t sign in.
I got a new computer.
In My software, remove the old PC from the license, then activate the app on the new one.
Chrome or Edge says the file “isn’t commonly downloaded”.
That’s normal for new programs that not many people have downloaded yet. In Chrome, click the Downloads icon (top right), then Keep or Download unverified file. In Edge, click ⋯ on the download, then Keep, then Keep anyway. The warning fades as more people download our apps.
Windows says “Windows protected your PC”.
Windows SmartScreen can show this for new software. Click “More info”, then “Run anyway”. Our installers are signed by our publisher, Steve Barker, and downloaded over a secure connection.
It says it can’t run on this PC, or only apps from the Microsoft Store are allowed.
Some new laptops come in “S mode”, which only allows apps from the Microsoft Store. Switching out is free and takes a minute: open Settings → System → Activation, find Switch out of S mode, and click Go to the Store, then Get. Our apps also need Windows 10 or 11, 64-bit (Settings → System → About shows “64-bit operating system”).
My antivirus blocked or removed the app.
Antivirus programs sometimes flag new software that not many people have yet. Our apps are signed by our publisher, Steve Barker. Open your antivirus, find the app under Quarantine (or Blocked/History), choose Restore or Allow, then run the installer again. If you’re not sure, send us a message and we’ll help.
It won’t install on my work computer.
Many companies only allow programs their IT department has approved. Ask your IT person to allow it; our installers don’t need administrator rights and install just for you.
Can I get an invoice for my business?
Yes. Every order has a printable receipt under My software → Order history.
Contact us
Or email support@boxridgesoftware.com